Posts Tagged ‘management strategy’

text message

 

Story hitting the streets in Australia of a young lady who sent her boyfriend a text message. Except she sent it to her boss instead. Ooops.

As the AFR reports:

It could be the modern worker’s worst nightmare. A bookkeeper has been sacked for serious misconduct after she accidentally sent a text to her boss calling him a “complete dick”.

The text was meant for her daughter’s boyfriend and now she has lost an unfair dismissal claim, failing to convince the Fair Work Commission that it was a “lighthearted insult”.

Before her dismissal, Louise Nesbitt worked for six years as the office administrator and bookkeeper for small mineral exploration company Dragon Mountain Gold in Perth. She and Rob Gardner, the company’s chairman and managing director, were the sole employees.

 As part of an office refurbishment, Ms Nesbitt arranged for plumbing work to be carried out by her daughter’s boyfriend, Robert Guy. On January 12 last year, Ms Nesbitt sent a text message intended for Mr Guy to Mr Gardner describing Mr Gardner as a “complete dick” before adding “We know this already so please try your best not to tell him that regardless of how you feel the need”.

Realising her mistake, Ms Nesbitt texted Mr Gardner, saying, “Rob, please delete without reading. I am so so so sorry. Xxx.”

She subsequently sent another text message to Mr Gardner which read, in part, “Rob I need to explain … that message came across so wrong … that is not how I feel. My sense of humour is to exaggerate … Yes I do feel that my ideas are all ignored but that’s ok … Please forget it and just go on as normal. I am very very sorry.”

Ms Nesbitt did not attend the office for several days, saying she was working from home.

Mr Gardner told the commission that the text message describing him as a “complete dick” was highly offensive, derogatory and a shock given Ms Nesbitt’s position as an employee and their long working relationship.

Commissioner Danny Cloghan noted that although the text message was the main reason for the dismissal, the working relationship between the duo had deteriorated in previous months.

Commissioner Cloghan said he did not accept Ms Nesbitt’s argument that the text was a “light-hearted insult” or that she lived with young people who put “complete” in front of every second word.

“To call a person a ‘dick’ is a derogatory term to describe them as an idiot or fool,” he said. “The word ‘complete’ is used to convey the message that the person is, without exception, an idiot or fool – they are nothing less than a ‘dick’.

He said he was satisfied that Mr Gardner believed on “reasonable grounds” that Ms Nesbitt’s conduct was serious enough to justify summary dismissal and she had not been unfairly dismissed.

Much easier than calling the boss a complete dick. Even if he is. Perhaps especially if he is.

Much easier than calling the boss a complete dick. Even if he is. Perhaps especially if he is.

 

It really would have been so much simpler for Ms Nesbitt had she simply purchased her boss a copy of this very excellent book, which was proudly edited at the literary desk of Wellthisiswhatithink. Head to iamtheproblem.com.au for the best $30 any employee – or employer – ever invested.

Not sure how to give the book to your boss? Well, we suggest buying it and dropping it onto his or her desk anonymously after hours.

Incidentally, we notice Ms Nesbitt’s apology to her boss included the words “Yes I do feel that my ideas are all ignored but that’s ok …”

Memo to bosses: if you wonder why your relationship with your direct reports is declining, that’d be a big problem, right there. Buy the book, find out what to do about it.

Frankly, we feel rather sorry for all concerned and are reminded of that famous old aphorism, “what we have here is a failure to communicate”.

Dunno how he got through life, being so unattractive, an' all.

Dunno how he got through life, being so unattractive, an’ all.

Talking of which, can you remember where that term started out?

It’s actually quotation from the 1967 film Cool Hand Luke, spoken in the movie first by Strother Martin (as the Captain, a prison warden) and later, slightly differently, by Paul Newman (as Luke, a stubborn prisoner).

The context of the first delivery of the line is:

Captain: You gonna get used to wearing them chains after a while, Luke. Don’t you never stop listening to them clinking, ’cause they gonna remind you what I been saying for your own good.

Luke: I wish you’d stop being so good to me, Cap’n.

Captain: Don’t you ever talk that way to me. (Pause, then hitting him.) NEVER! NEVER!

(Luke rolls down hill; to other prisoners)

Captain: What we’ve got here is failure to communicate. Some men you just can’t reach. So you get what we had here last week, which is the way he wants it. Well, he gets it. I don’t like it any more than you men.

The Captain’s line is often misquoted as “What we have here is a failure to communicate” (which is more grammatically correct in the United States).

Near the end of the film, when Luke is surrounded in the church and about to be shot, he also says, “What we got here is a failure to communicate.”

The phrase ranks at No. 11 on the American Film Institute list, AFI’s 100 Years… 100 Movie Quotes which makes fun reading for saddos like us.