Posts Tagged ‘hospitality’

This tragic story of an 18 year old student who died of an anaphylactic allergic reaction AFTER she warned the waiter of her allergies AND the waiter checked with the kitchen.

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But she’s still dead.

http://www.bbc.com/news/uk-england-manchester-42623423

We do not seek to pre-judge the deliberation and findings from this particular case before the coroner, at all, but in a general sense it can hardly be stressed enough the duty of care required of anyone who gives or sells food to another person.

Restaurants, specifically, have to protect the recipient from even touching, let alone ingesting, food containing problematic ingredients, or contaminated with them.

In an industry bedevilled with casual staffing arrangements, this is fiendishly tricky, but people simply have to take it seriously.

Quite apart from the moral responsibility, losing a criminal or civil case that resulted from a matter like this could result in imprisonment, fines, massive damages, or both.

It also highlights the absolute need for people who suffer from extreme allergies to keep their Epi-pens up to date.

Very sad. Very scary.

As the parent of an anaphylactic child (who has safely made it to 26, so far, fingers crossed) we protected her by building up her self-confidence to say “No”, and by simply not trusting wait staff and kitchens to take the matter seriously.

We lost track of the time, with eggs, for example, when she was offered cakes and biscuits, where the response to our worried enquiry “Er … wasn’t that made with eggs?” was met with dumb ignorance.

Sometimes a list of ingredients would be produced – good idea – and we would point to “Albumin” on the list. What about that? “Dunno mate, what is it?” “Um … egg white?” “No, really?”

So when she travelled round Europe as a young adult, we equipped her with a laminated explanation of her allergies and how seriously they needed to be treated, in a variety of languages to suit every country she was visiting. A total pain for a footloose youngster to have to brandish wherever she ate, to be sure, but then again she made it home alive.

Shahida didn’t.

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