Archive for the ‘Business Management’ Category

A bank in Denmark is now offering borrowers mortgages at a negative interest rate, effectively paying its customers to borrow money for a house purchase.

As reported by the Guardian and others, Jyske Bank – Denmark’s third-largest bank – said this week that customers would now be able to take out a 10-year fixed-rate mortgage with an interest rate of -0.5%, meaning customers can actually pay back less than the amount they borrowed.

To put the -0.5% rate in simple terms: If you bought a house for $1 million and paid off your mortgage in full in 10 years, you would pay the bank back only $995,000.

Oh those crazy, whacky Scandinavians, right?

Well, maybe. Or maybe not.

If the alternative is that the bank doesn’t gain market share, or their lending book dwindles, possibly through a generalised lack of consumer confidence, then it might be that the bank is better off locking in a small loss now, rather than a bigger loss later. Plus there’ll probably be some fees associated with the lending, so they can cover themselves to a degree.

Financial markets are in a volatile, uncertain spot right now. Factors include the US-China trade war, Brexit, problems in Hong Kong, and a whole heap more including a generalised economic slowdown across the world – and particularly in Europe. Some – not all – investors fear a substantial crash in the near future.

So some banks are willing to lend money at negative rates, accepting a small loss rather than risking a bigger loss by failing to lend money at higher rates later on that customers cannot meet. Essentially, lock in your customers now and help them ride out any coming storm.

Banks are probably also betting that some of those 10 year mortgagees will extend their loan or borrow more in the future, as most people tend to return to an existing lender before looking elsewhere.

But as one commentator remarked:

“It’s an uncomfortable thought that there are people who are willing to lend money for 30 years and get just 0.5% in return. It shows how scared investors are of the current situation in the financial markets, and that they expect it to take a very long time before things improve.”

So where’s the good news? Well hyper-low interest rates are putting a floor under housing markets everywhere, and making it possible for some people (such as first home buyers) to get into the market where they couldn’t before. Home renovators will also find it easier to tart up their homes, which will lend useful support to both tradespeople and building products manufacturers.

Overall, we seem to be now firmly in a low-growth economic model, with only China really bucking the trend, and even that biggest of Asian tigers is slowing down a little.

So what does this all mean for business?

  • Fight harder than ever for market share.
  • Review your pricing to stay competitive.
  • Be prepared to run efficiently on lower margins. Even take a loss for a while, if you can, if it means you can outlast your competition.
  • Innovate to add value.
  • Provide improved customer service.
  • And advertise more – not less – to grow your market share.

As for people living on their savings? Good luck. You’re going to need it.

So, the much-discussed mid-terms are over and done with, and the US stock market is up about 2%, as it usually is when the uncertainty of elections is over.

As we predicted a year ago, the Democrats handily won the House, (probably by more than estimated in early reports), and there was an “as you were” result in the Senate, which is likely to leave the Republicans in control. (We say “likely”, because a number of races are still toss ups, but it’s by far the most likely result.)

But what happens next is vitally important to the health of the US economy, and more broadly the world.

Nancy Pelosi, who despite some rumblings is certain to hold onto her job as head of the Democrats in the house, (if for no other reason than she is both a wily negotiator and a fundraising ballistic missile), has spoken warily of the need to work with the White House across the “aisle”.

In return, President Trump has said he wants to work with Pelosi on boosting infrastructure spending and lowering prescription drug prices, two rare policy stances of agreement.

“I think she’s a very smart woman. She has done a very good job,” Trump said at a press conference Wednesday, adding that the two didn’t discuss the prospect of impeachment in a phone call. “A lot of people thought I was beings sarcastic or joking, I wasn’t,” Trump added, in reference to a tweet saying Pelosi deserved to be speaker. “There was nothing sarcastic about it, it was really meant with good intentions.”

But – and it’s a big but – two things are likely to impede both sides’ vaunted good intentions.

Firstly, the desire to impeach Trump for something – anything, frankly – may prove irresistible to many Democrats who are still smarting from two plus years of insults from the Cheeto-in-Chief, after what they consider to have been a stolen Presidential election, and would love to hurt him back.

And Trump does not take well to assaults on his person. If war is declared, it will be fought bitterly.

Secondly, despite some areas of agreement, the Democrats are distant by a country mile from the Republicans on healthcare and will also seek to spread the benefits of a moderately booming economy to their own middle class base and away from the 1% and rustbelt industries that they fell deserted them in 2016.

So whilst the two sides may co-operate – and let us all fervently hope so – the stage is just as likely set for a “do nothing” period of government akin to when Obama lost control of the House.

If the reality of so-called gridlock sets in, then it may limit the current “relief rally”, added Nigel Green, founder and chief executive of the financial consultancy deVere Group. Of such a gridlock, he said: “This will halt deregulation legislation, which in turn will hurt sectors such as banking, energy, industrials, and smaller companies that stood to gain most from looser controls.”

Green’s concerns would be just the beginning, though. The Democrats may choose to wade in on the nasty little trade war going on with China, introducing yet more uncertainty. (Whilst the world might welcome a move to free up trade again, uncertainty on policy settings is what drives stock markets down.)

And what is absolutely certain is there is no appetite in Washington to do anything serious to tackle the ever-ballooning American government debt, from either side, but most definitely not from “tax and spend” Democrats.

Failure to do anything serious about the debt is the ticking time bomb at the heart of the American economy, containing within it a potential fall in the value of the dollar through a general loss of confidence in the essential health of the economy and its currency, and a possible subsequent stoking of inflation. That inflation then causes more uncertainty, and so on we go …

In summary, a fall in the value of the dollar:

  • Makes US exports cheaper to foreigners importing US Goods.
  • It is cheaper for non-US citizens to go on holiday to the US.
  • US consumers face higher price of imported goods.

However a devaluation is often just a temporary increase in competitiveness. Devaluation often causes inflationary pressures which reduce a temporary gain in competitiveness.

Also, as exports become more competitive (ie cheaper to foreign buyers) without firms having to make much effort to make that increase happen, then therefore there is less incentive for them to cut costs and boost productivity, and so in the long run costs will increase and therefore inflation will increase. If firms are well run and they cut costs when times are good then this may be avoided, but there appears to be little appetite for that in the USA at the moment.

If there is a devaluation in the value of the US dollar then there will be an increase in the price of goods being imported to the USA. After decades of manufacturing decline, imports are now quite a significant part of the country’s CPI, therefore increasing their prices will contribute towards cost-push inflation.

It is possible that retailers might not pass the price increases onto consumers but choose to live with lower profit margins, but if the devaluation is sustained, prices will inevitably go up.

The Financial Times have estimated that as a rough rule of thumb, a 10% devaluation may increase prices to consumers by 2-3%, affecting confidence. The components of the CPI most affected by a devaluation in the dollar are:

  1. Air travel (-1.29)
  2. Vegetables (-1.22)
  3. Gas  (-0.71)
  4. Fuel (-0.54)
  5. Books (-0.35)

Numbers 2-5 hit ordinary consumers hardest, of course. That won’t help the party in power.

And after yesterday’s results, that means both of them.

The price of a war between the House and everyone else will be international market instability. That doesn’t help anyone, inn the USA, and beyond. Let’s hope Pelosi and Trump can work that out.

 

Great little article, and well worth two minutes to read. Could change your day!

0 8 1 Never attribute to malice that which can be adequately explained by stupidity. This colourful phrase, called Hanlon’s Razor, explains that people aren’t always out to get us; sometimes they just make mistakes. It’s a practical application of Occam’s Razor which states that, everything else being equal, the simplest solution is usually the…

via You should embrace Hanlon’s Razor — Manage By Walking Around

Reproduced from the Daily Mail and other sources. At Wellthisiswhatithink we are hugely in favour of clean energy and clean cars. But the world needs to tackle this scandal:

  • Sky News investigated the Katanga mines and found Dorsen, 8, and Monica, 4
  • The pair were working in the vast mines of the Democratic Republic of Congo
  • They are two of the 40,000 children working daily in the mines, checking rocks for cobalt

Picking through a mountain of huge rocks with his tiny bare hands, the exhausted little boy makes a pitiful sight.

His name is Dorsen and he is one of an army of children, some just four years old, working in the vast polluted mines of the Democratic Republic of Congo, where toxic red dust burns their eyes, and they run the risk of skin disease and a deadly lung condition. Here, for a wage of just 8p a day, the children are made to check the rocks for the tell-tale chocolate-brown streaks of cobalt – the prized ingredient essential for the batteries that power electric cars.

And it’s feared that thousands more children could be about to be dragged into this hellish daily existence – after the historic pledge made by Britain and other countries and cart manufacturers to ban the sale of petrol and diesel cars  and switch to electric vehicles.

Eight-year-old Dorsen is pictured cowering beneath the raised hand of an overseer who warns him not to spill a rock

Eight-year-old Dorsen is pictured cowering beneath the raised hand of an overseer who warns him not to spill a rock

Young children are working at Congo mines in horrific conditions. A future of clean energy, free from pollution is proposed, but such ideals mean nothing for the children condemned to a life of hellish misery in the race to achieve this goal.

Dorsen, just eight, is one of 40,000 children working daily in the mines of the Democratic Republic of Congo (DRC). The terrible price they will pay for our clean air is ruined health and a likely early death.

Almost every big motor manufacturer striving to produce millions of electric vehicles buys its cobalt from the impoverished central African state. It is the world’s biggest producer, with 60 per cent of the planet’s reserves.

The cobalt is mined by unregulated labour and transported to Asia where battery manufacturers use it to make their products lighter, longer-lasting and rechargeable.

The planned switch to clean energy vehicles has led to an extraordinary surge in demand. While a smartphone battery uses no more than 10 grams of refined cobalt, an electric car needs 15kg (33lb).

He then staggers beneath the weight of a heavy sack that he must carry to unload 60ft away in pouring rain

He then staggers beneath the weight of a heavy sack that he must carry to unload 60ft away in pouring rain.

Goldman Sachs, the merchant bank, calls cobalt ‘the new gasoline’ but there are no signs of new wealth in the DRC, where the children haul the rocks brought up from tunnels dug by hand.

Adult miners dig up to 600ft below the surface using basic tools, without protective clothing or modern machinery.

Sometimes the children are sent down into the narrow makeshift chambers where there is constant danger of collapse.

Cobalt is such a health hazard that it has a respiratory disease named after it – cobalt lung, a form of pneumonia which causes coughing and leads to permanent incapacity and even death.

Even simply eating vegetables grown in local soil can cause vomiting and diarrhoea, thyroid damage and fatal lung diseases, while birds and fish cannot survive in the area.

No one knows quite how many children have died mining cobalt in the Katanga region in the south-east of the country. The UN estimates 80 a year, but many more deaths go unregistered, with the bodies buried in the rubble of collapsed tunnels. Others survive but with chronic diseases which destroy their young lives. Girls as young as ten in the mines are subjected to sexual attacks and many become pregnant.

Dorsen and 11-year-old Richard are pictured. With his mother dead, Dorsen lives with his father in the bush and the two have to work daily in the cobalt mine to earn money for food.

Dorsen and 11-year-old Richard are pictured. With his mother dead, Dorsen lives with his father in the bush and the two have to work daily in the cobalt mine to earn money for food.

When Sky News investigated the Katanga mines it found Dorsen, working near a little girl called Monica, who was four, on a day of relentless rainfall.

Dorsen was hauling heavy sacks of rocks from the mine surface to a growing stack 60ft away. A full sack was lifted on to Dorsen’s head and he staggered across to the stack. A brutish overseer stood over him, shouting and raising his hand to threaten a beating if he spilt any.

With his mother dead, Dorsen lives with his father in the bush and the two have to work daily in the cobalt mine to earn money for food.<

Dorsen’s friend Richard, 11, said that at the end of a working day ‘everything hurts’.

In a country devastated by civil wars in which millions have died, there is no other way for families to survive. Britain’s Department for International Development (DFID) is donating £10.5million between June 2007 and June 2018 towards strengthening revenue transparency and encouraging responsible activity in large and small scale artisanal mining, ‘to benefit the poor of DRC’.

There is little to show for these efforts so far. There is a DRC law forbidding the enslavement of under-age children, but nobody enforces it.

The UN’s International Labour Organisation has described cobalt mining in DRC as ‘one of the worst forms of child labour’ due to the health risks.

Soil samples taken from the mining area by doctors at the University of Lubumbashi, the nearest city, show the region to be among the ten most polluted in the world. Residents near mines in southern DRC had urinary concentrates of cobalt 43 higher than normal. Lead levels were five times higher, cadmium and uranium four times higher.

he worldwide rush to bring millions of electric vehicles on to our roads has handed a big advantage to those giant car-makers which saw this bonanza coming and invested in developing battery-powered vehicles, among them General Motors, Renault-Nissan, Tesla, BMW and Fiat-Chrysler.

Chinese middle-men working for the Congo Dongfang Mining Company have the stranglehold in DRC, buying the raw cobalt brought to them in sacks carried on bicycles and dilapidated old cars daily from the Katanga mines. They sit in shacks on a dusty road near the Zambian border, offering measly sums scrawled on blackboards outside – £40 for a ton of cobalt-rich rocks – that will be sent by cargo ship to minerals giant Zhejiang Huayou Cobalt in China and sold on to a complex supply chain feeding giant multinationals.

Challenged by the Washington Post about the appalling conditions in the mines, Huayou Cobalt said ‘it would be irresponsible’ to stop using child labour, claiming: ‘It could aggravate poverty in the cobalt mining regions and worsen the livelihood of local miners.’

Human rights charity Amnesty International also investigated cobalt mining in the DRC and says that none of the 16 electric vehicle manufacturers they identified have conducted due diligence to the standard defined by the Responsible Cobalt Initiative.

Monica, just four-years-old, works in the mine alongside Dorsen and Richard

Encouragingly, Apple, which uses the mineral in its devices, has committed itself to treat cobalt like conflict minerals – those which have in the past funded child soldiers in the country’s civil war – and the company claims it is going to require all refiners to have supply chain audits and risk assessments. But Amnesty International is not satisfied. ‘This promise is not worth the paper it is written on when the companies are not investigating their suppliers,’ said Amnesty’s Mark Dummett. ‘Big brands have the power to change this.’

After DRC, Australia is the next biggest source of cobalt, with reserves of 1 million tons, followed by Cuba, China, Russia, Zambia and Zimbabwe.

Car maker Tesla – the market leader in electric vehicles – plans to produce 500,000 cars per year starting in 2018, and will need 7,800 tons of cobalt to achieve this. Sales are expected to hit 4.4 million by 2021. It means the price of cobalt will soar as the world gears itself up for the electric car revolution, and there is evidence some corporations are cancelling their contracts with regulated mines using industrial technology, and turning increasingly to the cheaper mines using human labour.

After the terrible plight of Dorsen and Richard was broadcast in a report on Sky News, an emotive response from viewers funded a rescue by children’s charity Kimbilio. They are now living in a church-supported children’s home, sleeping on mattresses for the first time in their lives and going to school.

But there is no such happy ending for the tens of thousands of children left in the hell on earth that is the cobalt mines of the Congo.

It seems like Donald’s election is causing a few problems for American companies doing business abroad, if this is anything to go by.

Just made us laugh to be honest … and struck us as a very funny piece of marketing given Trump’s approval rating in Europe, which would struggle to register on any opinion poll.

 

trump-label

 

Meanwhile, we see a petition to the UK Parliament to stop Britain offering him a State visit, as that means he would have to be met and looked after by the Queen, has currently reached over a million and a half signatures.

Will anything ever get through his thick skin? Probably not.

trade

 

As everyone by now knows, this is an incredibly tight election, and it is looking increasingly likely that Donald Trump will pull off an historic victory.

The race is very close in Michigan, a state where polling indicated a win to Clinton by 4-10%, and getting better for her, not worse. And Wisconsin is looking dodgy for Clinton. She really cannot afford to lose either of them, and definitely not both of them.

One motivating factor in these states is the decline of manufacturing jobs, particularly in the automobile sector, and particularly in Michigan. Although Clinton was favoured to win Michigan by FiveThirtyEight’s forecast and many others, Trump has touted a message that could appeal to many voters there: International trade has harmed the county.

Sure enough, exit polls indicate that 50 percent of Michiganders agreed that trade with other countries would “take jobs away” from the U.S. Only 31 percent thought trade “creates more jobs.” And among Trump supporters, a whopping 65 percent had a negative view on trade.

Think about that. The party of business, bouyed up by those who don’t believe in business.

How does trade “take jobs away”? It “takes jobs away” in a country where ignorance is frighteningly rife, where self-confidence has plummeted to hitherto never seen before levels, a country that has been constantly sold an untruth, which is that America leads the world economically, when it has been clear for some time now that this is no longer true. A country where a majority of people now say they think things will be worse for their kids than them, and they are probably right. But they have the wrong target in their sights.

Trade doesn’t take jobs away. Trade is the only thing that creates jobs. America used to know that. It’s forgotten. Ignorance has triumphed, egged on by those who should know better – assuming they care – egged on by the very people who use the global economy to feather their own nests.

In other words, this is not a win against the elite. This is a win for one portion of the elite running a better lie.

The rest of the world has a great deal to fear from a blindly protectionist American administration. There may be celebration in Trump Tower tonight, although that is yet to be completely confirmed. There will be no celebrating in world markets.

 

 

We’re just going to leave this here. Never let the printer do your proof reading for you.


Er. That’s it.

It’s time we had another F*** Up. This one’s a doozey. I suppose we could call it a Suck Up.

Dear Marketing Manager – please remember that watching EVERYTHING about your brand is important, even where you stick the sign on the new delivery vehicle.

Screen Shot 2016-06-22 at 1.36.01 pm

For more advertising and marketing F*** Ups, just put F*** Up in the search box top left: there are LOADS of them to enjoy.

Screen Shot 2016-06-22 at 1.41.15 pm

Oh, while you’re at it, make sure you tell your media buying company to think about WHICH ad (or news story) your ad runs next to.

D’oh!

 

In the last 48 hours, we have been copping some flack for our report on the asylum seeker fined for daring to try and kill himself while in detention on Nauru.

Not from sane, normal people. But from the closet (and not so closet) racist keyboard warriors who leap all over anything on social media that gives them a chance to peddle their vile crap. Sadly, we have plenty of those in Australia like everywhere else, despite our very successful multi-cultural society.

They seem to be most common on Facebook, where they lurk in the shadows like ravening beasts hidden in the electronic undergrowth with gore dripping from their bared teeth, waiting to snatch any unsuspecting sane, normal person that wanders by.

What is interesting, though, is Facebook seems to let them do it unchallenged by any sort of meaningful moderation.

Check this out from “M”. We have deleted some of his rant, on the basis that it’s just plain ignorant. The stupid is strong in him. And we’ve deleted his name, because he doesn’t need publicity from us, and he might be a bona fide nutter with an AK 47 in the garage. Yes, that’s what society has come to. But we’ve left in the bits we complained to Facebook about:

 

Max

 

Facebook claims not to tolerate racism, and hate speech. Interestingly, though, calling an entire race “Arab scum” (not relating to any actions taken by any Arabs, at all, just a blanket comment about every Arab in the world) does not contravene Facebook’s Community Guidelines.

Read that again. We have the records of the complaint made and Facebook’s response, which we strongly suspect is automated by some racism bot somewhere ion the ethersphere.

Well, we’re sorry, Facebook, but “Arab scum” and “Fuck the Arabs” SHOULD contravene your Community Guidelines. Unless you have some rational reason why not? Or you could simply scrap your Community Guidelines as meaningless.

So how about this? These are part of those much-touted Community Guidelines:

Facebook removes hate speech, which includes content that directly attacks people based on their:

  • Race,
  • Ethnicity,
  • National origin,
  • Religious affiliation,
  • Sexual orientation,
  • Sex, gender, or gender identity, or
  • Serious disabilities or diseases.

But this, apparently, did not offend those guidelines. Again, details are removed to protect the guilty.

Screen Shot 2016-04-20 at 11.53.09 am copy

So come on, Facebook, explain these apparent discrepancies. What is the procedure to review reports? And how on earth can you justify these decisions?

We think your users – and customers – should be told.

 

 

 

 

 

 

 

 

 

 

We do love a good F*** Up, as you know, Dear Reader. Mostly (as it’s the business we are in) we have concerned ourselves with glaring errors in commercial advertising, packaging, signs and so on. But with #election2016 in full swing, it’s the pollies in America that are now making some classic mistakes. Such fun.

Case History #1

 

Jeb-Bush

 

It’s really very important, peeps, that you keep your website URL registrations up to date. Not like dear old Jeb Bush, who in keeping with his bumbling campaign for President forgot to keep the registration current of jebbush.com. So Donald Trump grabbed the registration and simply re-directed it his website. D’oh!

Smart move by Trump, as there is an increasing trend for people not to link to websites from online advertising, or even to Google the correct link, but simply to type in what they assume to be the right URL. In America people normally assume that’s the name plus “dot com”, in Australia name plus “dot com dot au”, in the UK name plus “Dot co dot uk” and so on.

People in each domain “learn” their local suffix and assume that’s what the URL will be. Well done Trump and his staff (the only time we expect you’ll ever hear us say that) and big black mark for Bush. Not the last time we’ll say that. (Telling his audience to “clap now” the other day wasn’t all that smart, either.)

Case History #2

 

MARCO-RUBIO-VANCOUVER-facebook

 

Hilarious mistake by Marco Rubio’s campaign.

“It’s unmistakably Vancouver,” the Sun wrote.

The tugboat also features a Canadian flag, according to BuzzFeed News, who first flagged the footage on Monday.

The size and length of the ad buy was not immediately clear. But Vancouver-based videographer Guy Chavasse told CBC News on Monday that he shot the scene last August.

“It’s pretty funny, isn’t it?” he told the CBC. “It’s a good-looking video, no doubt, but it’s pretty recognisable as Vancouver.”

Chavasse estimated the campaign paid $80 for his footage. He also said he’s not a “Republican fan” or Rubio supporter.

Well, if it isn’t morning again in America, at least it’s morning again in Canada, eh?

So dumb it fair takes yer breath away.

For more F*** Ups, from all spheres of public communication, just go to the search box top left of this page and type in F*** Up. Then sit back and enjoy. Innocent fun for all the family. Well, not so innocent really.

PS We have promised various correspondents that we will faithfully report any F*** Ups from the Democratic side of politics, fearlessly reporting Hillary or Bernie burying their heads in a passing bucket of ordureful incompetence. But of course we know that won’t happen, because Democrats are incredibly clever and skillful and unicorns are real and so is magic fairy dust.

 

Who you calling a goat?

Who you calling a goat?

About time we had another advertising and marketing F*** Up to report to you.

To celebrate Chinese New Year, and it’s the Year of the Monkey this year of course, Woolworths in Australia are thoughtfully selling Chinese lucky bamboo with a cute Monkey picture. Seems a great idea. But as our good friend She Cao asks on Facebook, why have they written the Chinese character for “Goat” under the cute picture of a cheeky Monkey?

We think the people should be told. Woolworths? Care to comment?

Update: latest reports tell us the mistake is in Coles, too. Crikey!

For more F*** Ups, just pop F*** Up in the search box on the top left of this page, and go for your life. There are dozens on the blog. Enjoy.

death bed

Our days are filled with a constant stream of decisions. Most are mundane, but some are so important that they can haunt you for the rest of your life.

A recent study from Columbia University found that we’re bogged down by more than 70 decisions a day. The sheer number of decisions we have to make each day leads to a phenomenon called decision fatigue, whereby your brain actually tires like a muscle.

A new study from the University of Texas shows that even when our brains aren’t tired, they can make it very difficult for us to make good decisions. When making a decision, instead of referencing the knowledge we’ve accumulated, our brains focus on specific, detailed memories.

For example, if you’re buying a new car and trying to decide if you should go for the leather seats, even though you know you can’t afford it, your brain might focus on memories of the wonderful smell and feel of the leather seats in your brother’s sports car, when it should be focused on the misery you’re going to experience when making your monthly car payments. Since you don’t have memories of this yet, it’s a hard thing for your brain to contemplate.

Some decisions appear to be minor, such as what to eat, which route to drive to work, or in what order to tackle tasks. Nevertheless, they can be very significant in the overall span of our life.  Others are more obviously difficult and significant, such as choosing between two job offers, whether to move to a new city for someone you love, or whether to cut a toxic person out of your life. Regardless of the magnitude of the decision, our brains make it hard for us to keep the perspective we need to make good choices. And my word, how important those decisions can be.

“I am not a product of my circumstances. I am a product of my decisions.” – Stephen Covey

Bronnie Ware spent her career as a palliative care nurse, working exclusively with people who were 3 to 12 months from death. She made a habit of asking them about their greatest regrets, and she heard the same five regrets time and time again. By studying these regrets, you can make certain that you make good choices and don’t fall victim to them yourself.

#1 – They wish they hadn’t made decisions based on what other people think.

When you make your decisions based on other people’s opinions, two things tend to happen:

  1. You make a poor career choice: There are too many people out there who studied for a degree they regret or even spent their lives pursuing a career they regret. Whether you’re seeking parental approval or pursuing pay and prestige over passion, making a poor career choice is a decision that will live with you forever. So choose carefully – and if you choose wrong, change.
  2. You fail to uphold your morals: When you get too caught up in what your boss thinks of you, how much money you think your spouse needs to be happy, or how bad you will look if you fail, you are at high risk of acting while violating your own morals. Your intense desire to make yourself look good compromises your ability to stay true to yourself and, ultimately, to feel good.

The best way to avoid falling prey to the opinions of others is to realise that other people’s opinions are just that – opinions. Regardless of how great or terrible they think you are, that’s only their opinion. Your true self-worth comes from inside you.

#2 – They wish they hadn’t worked so hard.

Working hard is a great way to impact the world, to learn, to grow, to feel accomplished, and sometimes even to find happiness, but it becomes a problem when you do so at the expense of the people closest to you.

Ironically, we often work hard to make money for the people we care about without realising that they actually value our company more than money. The key is to find a balance between doing what you love and being with the people you love. Otherwise you’ll look back one day and wish you’d focused more on the latter. As the famous old saying has it, no one on their death bed ever said “I really wish I’d spent more time with the company accountant.”

#3 – They wish they had expressed their feelings.

Regrets-2-300x199We’re often taught as children that emotions are dangerous and that they must be bottled up and controlled.

This usually works to keep the world controlled at first, but boxing up your feelings simply causes them to grow until they erupt. The best thing you can do is to put your feelings directly on the table. Though it’s painful to initiate, it forces you to be honest and transparent.

For example, if you feel as though you don’t make enough money at work, schedule a meeting with your boss and propose why you think you’re worth more. As a result, she will either agree with you and give you a raise or disagree and tell you what you do need to do to become more valuable. On the other hand, if you do nothing and let your feelings fester, this will hinder your performance and prevent you from reaching your goal.

Learn how to express emotional matters un-emotionally. It will stand you in great stead.

#4 – They wish they had stayed in touch with their friends.

When you get caught up in your weekly routine, it’s easy to lose sight of how important people are to you, especially those you have to make time for.

Relationships with old friends are among the first things to fall off the table when we’re busy. This is unfortunate because spending quality time with friends is a major stress buster. Close friends bring you energy, fresh perspectives, and a sense of belonging, in a way that no one else can.

And remember, they may need your company, too.

#5 – They wish they had let themselves be happy.

When your life is about to end, all the difficulties you’ve faced suddenly become trivial compared to the good times. This is because you realise that, more often than not, suffering is a choice. Unfortunately, most people realise this far too late. Although we all inevitably experience pain, how we react to our pain is completely under our control, as is our ability to experience joy.

Learning to laugh, smile, and be happy (especially when stressed) is a challenge at times, but it’s one thing we can do in our lives that’s worth every ounce of effort.

In the Wellthisiswhatithink family this is known as “Play the Glad Game.” Or to put it another way, “Count your blessings”. Be grateful for the little things that surround us – not living in a war zone, for example, having enough to eat, the joy of having company – is excellent advice. There always are blessings to count, we just often fail to recognise them.

Don’t wait for life to be perfect, enjoy the way it is, right now.

Bringing It All Together

Some decisions have repercussions that can last a lifetime. Some of these decisions are made daily – how we conduct ourselves, our own health, our behaviour to others – and they require focus and perspective to keep them from haunting you, sooner or later.

Take time out to make important decisions, don’t make them on the run. And take time out to work on yourself. It is rarely wasted.

(Forbes magazine, with additions by us.)

What’s the perfect way for a client to brief a creative ad agency?

magnumopus-2At Magnum Opus we are often asked this question, especially with new clients or in agency pitches, but some clients are often surprised by the answers.

They expect us to say “tell us everything we need to know, what medium it’s running in, all the technical details, and so on.”

And yes, whilst your agency needs to know these things, they’re often secondary to the real task at hand.

A brief can be a beautiful, encouraging thing, or a horrid straightjacket. The more it leans to the beautiful, the more likely it is you’ll get great work from your ad agency. The more of a straightjacket it is, the more you will get back a mirror image of your own brain. And in that case, why have an ad agency at all?

So the first cardinal rule of great briefs, is “don’t buy a dog and bark yourself”.

Here’s a clutch of quick rules to ensure you get a great ad or campaign from your agency.

Make your brief “media neutral”

Don’t decide in advance, “we need a thirty second radio ad, or we need a TV ad, or we need banner ads” or whatever.

media neutralYour ad agency, even if it doesn’t do your media buying for you, are usually experts in all types of media.

Tell them what message you need to communicate, and who you think you need to communicate it to, and let them advise you as to which media you should use, driven by both their strategic insights and their creative genius.

A massive one-word headline billboard with a killer pic, for example, may be the most dramatic and successful ad you’ve ever run. But if you tell the creatives in advance to think of a radio ad, you’ll never even see it across your desk.

Especially, don’t get your media buying agency to tell your creative agency what they need to produce. Nothing generates more bad advertising than a great idea squeezed into the wrong medium merely because the media agency has locked in too much of your media schedule ahead of time and are inflexible about changing it.

Don’t be too restrictive about target audiences

Creative people aren’t just creative about generating content. They can be creative in a business sense too.

Dart on Target and People

Note in the previous section that we said who you “think” you need to communicate your message to.

Sometimes target audiences are very tightly defined – but sometimes they can be too tightly defined.

Expect your advertising agency to analyse your product and service and have ideas about who you could sell it to, and sometimes to people you haven’t considered. Consumers who are actually way off your radar because you haven’t thought about how your product or service could apply to them yet, or simply because you are thinking about what constitutes “success” too narrowly.

Ask your agency to make you nervous. In fact, insist on it.

You may be brilliant at your job. But you might not necessarily spend your entire life drenched in media, music, comedy, art, and culture. Even many marketing managers come from other disciplines, or may be excellent administrators but not necessarily the most creative people in town. (Some are, for sure, but not all.)

concernedSo expect your agency to put up ideas that seem, at first blush, to be “out there”, a little wild, or not at all what you expected.

Indeed, if you’re getting what you expected from your ad agency, you are either briefing them too tightly, or they may (which is even worse) be dumbing down their output because you are consciously or subconsciously sending them messages that you don’t want very creative content, perhaps because you feel it’s too “risky”.

Creativity isn’t an end in itself, but it is used to punch through the complacency that surrounds most advertising – because most advertising is, frankly, rather dull. Isn’t it? But the best advertising is exactly the opposite. It’s striking, impactful, and attention grabbing.

We even have TV shows dedicated to the best advertising produced around the world – they are some of the most popular TV shows on any channel!

So ask for the best, and you just might get it. And if you don’t, change your ad agency.

And remember, the riskiest ad you will ever run is an ad that no one notices. Because you risk losing every cent you invested in it, and risk losing the sales that it didn’t generate.

Don’t write the ads for them

Especially don’t insist on certain pictures, shots or copy unless there is a very strong reason to do so.

Of course you can tell them certain details are mandatory, but don’t try and write the whole ad for them or lock them into a shape, format or tone that is so prescriptive that you are essentially stifling their abilities.

Need-Help-EditingIn any good ad agency you will find highly skilled artists, and some of society’s wittiest (in the true sense of that word, ie: intelligent) writers.

They have great professional pride, and contrary to popular belief in any good agency you’d be surprised how hard they work: you’d very likely be amazed how many ideas they reject before they get to the ones they show you, and no good agency works 9-5. Chances are, your creative people are thinking about your business all the time.

And just about everyone in any good agency is skilled at understanding consumer motivations and behaviour – they live or die based on their understanding of the market and the insights they can offer you.

Mass communication is their thing.

So tell them what you need to achieve, then get the hell out of their way, and let them do their job. If you don’t get what you need, that’s another matter.

Let your agency fail. As often as they need to, to offer you greatness.

Some clients seem to treat each brief for an ad agency as if it’s a test – “Let’s see how you do with this one, (insert maniacal laugh here), and if you get any part of it wrong, watch out!”

edisonThat’s a guarantee you will receive safe, un-inspirational and un-criticisable advertising. Which is advertising that will very likely under-perform, at best, or not work at all, at worst.

So make it safe for your ad agency to come to you with ideas that might actually be crazy (not just sound crazy at first hearing) but which also show that they are deeply passionate about your business and have the will to push the envelope to achieve great things on your behalf.

Very few ideas have zero merit at all – your agency will have weeded them out before showing you. So oftentimes a first-time failure will reappear with judicious editing and re-thinking as a new and brilliant solution.

Remember: if your agency is anxious about showing you the first idea, you’ll never see that second, refined one.

Last but not least, do you LIKE the people you’re dealing with?

Great relationships between client and agency invariably produce better work. Sometimes it’s that wine-soaked lunch where a brilliant idea pops up at 4pm. (Not always – or even often – but it does happen.) Sometimes it’s an in-depth, heartfelt phone call at midnight.

trustDo your agency welcome your input? Do they plug you with off-the-cuff ideas, proactively? And do they simply love talking about your business with you, drilling down for all sorts of details you didn’t think they’d be interested in?

That’s how you spot an engaged agency, and an engaged agency will always respond better to any brief you give them. So encourage them by discussing your brief with them, not just emailing it to them with a deadline.

And by the by, do they treat your money as carefully as you do? That’s the sign of an engaged agency, too.

Most of all, ask yourself, do you trust them? Deep in your gut. Because there are always bound to be hiccups, in any busy relationship. When those inevitable hiccups occur, are you on the same side? If you can’t answer yes to this question you shouldn’t be briefing them at all. Find someone you do trust.

Follow these simple rules, and your relationship with your ad agency will be more productive, more profitable, harder working, and much more fun.

Go for it!

Stephen Yolland, author of this article and this blog, has worked in advertising for more than 25 years. He is Director of Creativity Strategy at Magnum Opus Advertising in Melbourne.

 

An intake of refugees from Syria would provide an economic boost to a host country like Australia, according to a leading economic commentator.

While a humanitarian crisis has been declared as millions of Syrians seek to leave their war-torn country, nations that agree to take in refugees are also likely to benefit economically. 

Speaking at the Festival of Dangerous Ideas at the Sydney Opera House on Sunday, Helen Joyce, international editor of The Economist, said the Syria situation is the greatest migrant crisis since the Second World War. 

“At The Economist we are in favour of the free movement of labour, capital and people,” Joyce said.

“If you’re a Syrian refugee camping out in large numbers in other countries, then that [working] capital is locked up and cannot be used by other countries.”

Joyce said the Syrian refugees should be moved to a stable country and given the right to work, a development that will benefit the entire host country.

“The evidence suggests that immigrants pay in more [money to the state] than they take out, providing they are allowed to work,” Joyce said.

“Let them in and let them work so they can integrate to become an Australian, German or British citizen.”

Joyce also stressed that the Syrian refugees are “motivated people.”

“You don’t get on a boat to do an incredibly dangerous journey unless you are a motivated person,” Joyce said.

“I understand that it’s politically unpalatable to say this to people who believe that immigrants are taking the jobs, but the evidence we have says that immigrants are not stealing the jobs.

“Immigrants are coming in and increasing demand and helping the economy. Real leadership from a politician would mean making this argument,” Joyce added.

The Australian Bureau of Statistics have also stated that the idea of refugees taking Australian jobs is a myth, as humanitarian migrants have the highest rate of business ownership of all recent migrants, meaning they are creating more jobs for the Australian economy.

(Yahoo Finance)

yolly

The author, Stephen Yolland

Or  USING THE SIX VITAL PRINCIPLES OF INTERNAL COMMUNICATION TO MOTIVATE YOUR STAFF

Either title works.

This is an article I first wrote some years ago. Coming across it by chance, not only does it still stack up well, (with a very little judicious editing) but sadly, I do not see the ideas in it being understood or implemented, at least not to any great degree.

Which is shame. Because this article is the distillation of some 35 years very successful experience in both management and communications – both internal and external – working with some of Australia’s leading organisations across a vast gamut of industry and public life.

If you are a senior executive, there is gold in this article. What you do when you’ve read it? Well, that’s entirely up to you.

Enough said, let’s go:

In any modern organisation, the power relationship of the executive and management team vis-a-vis the rest of the company has changed radically in recent years.

Many people will argue that that the primary responsibility of the boss or bosses is to shareholders, stakeholders and owners.

And that job is important, no doubt.

But if a happy and productive group of employees is the best possible way to ensure a viable and growing return on investment, then it follows that an executive’s first priority, logically, must be to create the environment that will deliver that type of workforce.

We all pay lip service to that principle. But “How?” is the question.

RE-THINKING THE BOSS’S ROLE

It is a cliche to point out that just as any chain is only as strong as its weakest link, so any organisation is only as strong as the motivation and skills of its entire range of employees.

So in smart organisations today, executives are not appointed to “rule the roost”, but to guide and advise those around them and that means looking both up and down the corporate ladder.

Today, executives are making decisions and taking actions, in effect, as “ruling delegates” of the company’s entire staff – on their behalf, and in pursuit of greater harmony, efficiency and productivity.

“I’m warning you. If we tell them why we chose the coffee supplier we did there’ll be no damn end to it. It’ll be executive salary packages they want oversight of next, you mark my words.”

If one accepts that this is a healthy and effective model of modern corporate leadership, then it also follows that staff have an innate right – a need, in fact – to understand the activities of the executives that run their lives, and in detail if they so desire, or if it will help them perform their job role.

THE PRINCIPLE OF TRANSPARENCY

To achieve this, executives must thoroughly adopt a mindset that a matter is available to all to know, unless there are strong reasons of legality or personal confidence why that should not be so.

This reversal of the norm that applies in most organisations inevitably produces a markedly different result to the alternative mindset, which is, of course, that everything is innately confidential unless an argument is made that it should be public.

This extends to matters that appear that they should be confidential, but in reality need not be.

“I think they’re all gone. Quick, let’s take the chance to move the parking space allocation around a bit.”

Many matters are held tightly to the chest when in reality good things would result from them being made public at an early stage, and more thoroughly.

I once knew a 20+ year employee leave a company (and he was a good employee, too) because they moved his car park space without asking him politely if he minded. I kid you not.

It wasn’t the car park space that pissed him off, it was the secrecy with which it was handled.

Suddenly a thousand tiny resentments at a secretive management team boiled over, and off he went, taking his wit, wisdom and priceless knowledge with him.

Also: think clearly. You know that the free flow of ideas, suggestions, warnings and information is enhanced by a reduction in confidentiality.

That is why democracies, for all their faults, operate more efficiently than totalitarian states, and are inevitably more stable in the long term.

But the assumption that no-one else really has any right (or need) to know what “we” are doing is usually entrenched and often difficult to over-turn. It belongs to an older and more cynical age, when capital and labour were permanently locked in an atmosphere of mutual mistrust and mutual blame, but many executives today still live in that paradigm.

Confidentiality – the knee-jerk, unthinking assumption of confidentiality – is a cancer.

It grows inside our organisations, eating away at our vitals, until we reach the oft-quoted situation that the left hand doesn’t know what the right hand is doing. In the resulting confusion, people are often unwittingly working actively against each other, duplicating effort at best, and stymieing each other at worst.

In fact, confidentiality can become such a corporate habit, that the left hand sometimes doesn’t even know that the right hand exists.

Confidentiality is also a drug. It entices and bewitches those who have it within their grasp to conceal matters.

Why? That’s easy. To hold confidential information is to be of the inner circle. To be “in the know”.

And whether or not knowledge really is power (which it undoubtedly sometimes is) it is certainly a heady brew for many. And it produces workplaces that are excessively “political”  and internally competitive.

So: the solution to all this nonsense is simply to reverse the paradigm.

We should make people argue on a case-by-case basis that people should NOT know something, with the highest possible requirement for any such argument to be very convincing, rather than requiring people to prove that others should know before information is routinely made public.

“I don’t want you to feel threatened, but there’s a guy in the next building who I’ve been told has a really good idea.”

Just as one example of this style of thinking: why should any team meeting be routinely “closed” to “non-members” of the group who are having the meeting?

Why, indeed, should it not be actively advertised, with all those who feel they have useful input invited to attend?

Yes, yes, yes. One can instantly sense busy executives shuddering at the thought of endlessly extended meetings – as if we don’t all have enough of those already – enthusiastically infested by the eternal committee-sitters that are so easily identifiable in any organisation.

But restricting meetings to an elite few is not the solution to that problem.

Rather, the solution to THAT problem is to have meetings that have clear and concise agendas, chaired by people who are skilled at controlling wafflers and time wasters.

Or in other words, it’s better to have one waffling air-bag punctured in public than to have one staff member who actually has the answer to a problem excluded from contributing because no-one thought to ask them along to the meeting.

Here again, the democratic principle is a useful guide: Councils and Parliaments, for example, all have “Stranger’s Galleries”, and the most stringent conditions have to be met for those galleries to be cleared and for the body to go into secret session.

And needless to say, on those occasions when a cabal or clique is seeking to do the wrong thing, then corporate governance is enhanced when more people know what’s going on.

Which leads us neatly to:

THE PRINCIPLE OF PRO-ACTIVITY

In order to give meaning to the first principle, (instead of merely adopting it as a high-minded ideal that means very little in practice), there should be an assumption that a company’s bodies will make every effort to disseminate information pro-actively, straining every sinew to ensure that information reaches the further possible point of the corporate family in a timely and easily-understood manner.

“Goodness me yes, I’m pro-active. I sometimes even shout at them BEFORE they need it, just to keep the little blighters on their blessed toes.”

The leaders of organisations should critique their efforts in this regard, constantly testing to see whether such pro-activity is genuine, thoughtful, enthusiastic and effective.

Where this requires extra effort or expenditure, such burdens should be managed with equanimity, secure in the knowledge that what is being done is vital to the health and growth of the organisation, rather than a tiresome annoyance.

The goal should be to seek out the gifts of the widest possible audience as early as possible in any decision-making process, content that the best advice is frequently commonsense, and that commonsense frequently appears from the least-expected quarter, and frequently from outside the management team. (See: How to save eight million bucks by spending twenty.)

But of course, there is no point doing this unless organisations also adhere to:

THE PRINCIPLE OF SIMPLICITY

Information that is convoluted, partial, or badly explained is less useful that no information at all. It will cause misunderstanding and confusion, leading to mistrust and disputation.

As a logical consequence, every effort should be made to reduce unnecessary and tortuous prolixity, the purpose of such verbiage merely being, as far as one can ascertain, as much to obscure as it is to enlighten.

Simple enough for you?

Simple enough for you?

Or in other words, use fewer words.

And then communicate those words briskly and effectively. By embracing …

THE PRINCIPLE OF PROFESSIONALISM

If the foregoing principles are to succeed, then executives should seek out the best means possible to disseminate the information available, constantly critiquing performance in this area to check that other, more powerful mechanisms or technologies have not presented themselves as a better way to get things over to people.

And every communications item, whatever its medium, should be attractive and engaging, properly laid out and presented, or well performed, well-written, enticing, intriguing, and informative, and avoid unnecessary legalism, conventionalism, and conservatism.

“You want me to upload a video to our intranet website and send out an EDM to everyone at one minute to 9 so they start their day by watching it? And then copy the video to their partners on their home email with a polite explanatory note asking them to a company celebration? Yessir, Mr Hopgood, Sir.”

So here’s the homework. If you apply these standards to how your organisation works, how are you doing?

Bear in mind that any changes that organisations adopt will amount to a hill of beans, and a small hill at that, unless every decision taken is consciously subjected to the following checklist:

  • The matter we are discussing can anyone see any compelling reason why everyone shouldn’t know about this?
  • How can we best let the largest number of people know about it, and as quickly as possible at that?
  • What is the simplest, clearest way we can present the information?
  • What will be the most effective medium for transmission?
  • Do we know what we’re trying to achieve?
  • Have we made it easy and effective for people to respond?

If leaders are prepared to sign up to these principles as a guide, then work can begin promptly on the changes necessary to begin implementing them in a practical way.

As a first step, these principles could be “read into the minutes” of a Board, for example, and formally adopted as the principles by which the organisation’s peak bodies operate.

The next step would be to implement a communications program to have these principles understood by all management, and, in turn, by the staff as a whole, and to decide what impact the principles have on the way communication flow happens within the organisation.

But we have to be clear about one thing.

Effective communication is not a mechanical issue. It is a state of mind.

If anyone senior in an organisation has any serious reservations about adopting this style of management, and also has the power to “white ant” the process as soon as it gets underway, then there’s simply no point worrying about the “how to”.

Because it is clear that, like most things, achieving genuine progress in internal communications requires real visionary leadership.

So ask yourself: are you that leader?

Stephen Yolland is a businessman and business consultant working primarily in Melbourne, Australia, and also in the United States, Malaysia, China, and Britain. He lectures on matters of business interest and is a sought after public speaker on business, marketing and other topics. He has worked in a variety of senior roles in sales, marketing and advertising for 35 years, and is the founder of and major contributor to the Wellthisiswhatithink blog. He is also a popular commentator on political and civics issues, and is a published poet.

Epic_e383b0_997810

So, Dear Reader, you know all those times you see “My skills as a professional driver are on display” signs? You know, the ones on the back of trucks doing twice the speed limit in the outside lane of a freeway three inches from the rear bumper of the little old lady in the car in front? Those ones, yeah? This beats even those. This is real. Shaffer Trucking. We mean you.

Say it ain't so.

Say it ain’t so. Please.

Honestly, we almost feel sorry for you. Almost.

According to truckingtruth.com, Shaffer Trucking was founded in 1937 and merged with Crete Carrier in 1974. They are now based out of Lincoln, Nebraska and operate more than 1,400 trucks with 2,800 trailers. Shaffer mostly hauls refrigerated or temperature controlled freight and operates throughout the entire lower 48 United States.

They’re probably lovely people. Who now will be one driver less, we suspect, if anyone’s looking for a job. Proof, if proof were ever needed, that your marketing department can only ever do so much to protect your brand. Every single employee is a brand custodian.

PS Check out the sign on the back of the truck, too. Headslap not just once, but twice!

PPS For a full list of all the F*** Ups we have found just stick F*** Up in the search box top left of this page. Hours of innocent family fun provided free of charge by your indefatigable Wellthisiswhatithink team.

text message

 

Story hitting the streets in Australia of a young lady who sent her boyfriend a text message. Except she sent it to her boss instead. Ooops.

As the AFR reports:

It could be the modern worker’s worst nightmare. A bookkeeper has been sacked for serious misconduct after she accidentally sent a text to her boss calling him a “complete dick”.

The text was meant for her daughter’s boyfriend and now she has lost an unfair dismissal claim, failing to convince the Fair Work Commission that it was a “lighthearted insult”.

Before her dismissal, Louise Nesbitt worked for six years as the office administrator and bookkeeper for small mineral exploration company Dragon Mountain Gold in Perth. She and Rob Gardner, the company’s chairman and managing director, were the sole employees.

 As part of an office refurbishment, Ms Nesbitt arranged for plumbing work to be carried out by her daughter’s boyfriend, Robert Guy. On January 12 last year, Ms Nesbitt sent a text message intended for Mr Guy to Mr Gardner describing Mr Gardner as a “complete dick” before adding “We know this already so please try your best not to tell him that regardless of how you feel the need”.

Realising her mistake, Ms Nesbitt texted Mr Gardner, saying, “Rob, please delete without reading. I am so so so sorry. Xxx.”

She subsequently sent another text message to Mr Gardner which read, in part, “Rob I need to explain … that message came across so wrong … that is not how I feel. My sense of humour is to exaggerate … Yes I do feel that my ideas are all ignored but that’s ok … Please forget it and just go on as normal. I am very very sorry.”

Ms Nesbitt did not attend the office for several days, saying she was working from home.

Mr Gardner told the commission that the text message describing him as a “complete dick” was highly offensive, derogatory and a shock given Ms Nesbitt’s position as an employee and their long working relationship.

Commissioner Danny Cloghan noted that although the text message was the main reason for the dismissal, the working relationship between the duo had deteriorated in previous months.

Commissioner Cloghan said he did not accept Ms Nesbitt’s argument that the text was a “light-hearted insult” or that she lived with young people who put “complete” in front of every second word.

“To call a person a ‘dick’ is a derogatory term to describe them as an idiot or fool,” he said. “The word ‘complete’ is used to convey the message that the person is, without exception, an idiot or fool – they are nothing less than a ‘dick’.

He said he was satisfied that Mr Gardner believed on “reasonable grounds” that Ms Nesbitt’s conduct was serious enough to justify summary dismissal and she had not been unfairly dismissed.

Much easier than calling the boss a complete dick. Even if he is. Perhaps especially if he is.

Much easier than calling the boss a complete dick. Even if he is. Perhaps especially if he is.

 

It really would have been so much simpler for Ms Nesbitt had she simply purchased her boss a copy of this very excellent book, which was proudly edited at the literary desk of Wellthisiswhatithink. Head to iamtheproblem.com.au for the best $30 any employee – or employer – ever invested.

Not sure how to give the book to your boss? Well, we suggest buying it and dropping it onto his or her desk anonymously after hours.

Incidentally, we notice Ms Nesbitt’s apology to her boss included the words “Yes I do feel that my ideas are all ignored but that’s ok …”

Memo to bosses: if you wonder why your relationship with your direct reports is declining, that’d be a big problem, right there. Buy the book, find out what to do about it.

Frankly, we feel rather sorry for all concerned and are reminded of that famous old aphorism, “what we have here is a failure to communicate”.

Dunno how he got through life, being so unattractive, an' all.

Dunno how he got through life, being so unattractive, an’ all.

Talking of which, can you remember where that term started out?

It’s actually quotation from the 1967 film Cool Hand Luke, spoken in the movie first by Strother Martin (as the Captain, a prison warden) and later, slightly differently, by Paul Newman (as Luke, a stubborn prisoner).

The context of the first delivery of the line is:

Captain: You gonna get used to wearing them chains after a while, Luke. Don’t you never stop listening to them clinking, ’cause they gonna remind you what I been saying for your own good.

Luke: I wish you’d stop being so good to me, Cap’n.

Captain: Don’t you ever talk that way to me. (Pause, then hitting him.) NEVER! NEVER!

(Luke rolls down hill; to other prisoners)

Captain: What we’ve got here is failure to communicate. Some men you just can’t reach. So you get what we had here last week, which is the way he wants it. Well, he gets it. I don’t like it any more than you men.

The Captain’s line is often misquoted as “What we have here is a failure to communicate” (which is more grammatically correct in the United States).

Near the end of the film, when Luke is surrounded in the church and about to be shot, he also says, “What we got here is a failure to communicate.”

The phrase ranks at No. 11 on the American Film Institute list, AFI’s 100 Years… 100 Movie Quotes which makes fun reading for saddos like us.

HorsehillsurreyApparently Obama has just ordered the Sixth Fleet to the English Channel to remove the dictatorial government of the UK with solid proof they have weapons of mass destruction.

The Australian Government are holding their hands up excitedly and jumping up and down at their desks wanting to commit resources to the Coalition attack force.

All joking apart, this is great news for the UK. Read the whole story here:

http://www.bbc.com/news/business-32229203

The Wellthisiswhatithink crew had an uncharacteristically busy weekend, including visiting the glorious Yarra Valley for a day out wine tasting.

And we unearthed an absolute gem.

 

boat

 

The other side of Yarra Glen from Melbourne, on the road to Yea, stand some of the most famous wineries of the region, including De Bortoli, (where the expensive but unique botrytis-affected Black Noble is required tasting),  Yarrawood, (a very pretty spot with affordable food, free music, and well-trained cellar door staff, and the pretty scene seen above), and Balgownie Estate, (where the tasting staff were especially welcoming and knowledgeable too).

The old days when the cellar door was literally that – the barn door to where the wines were maturing, complete with a rough-hewn bar and a couple of stools with a crusty old winemaker waxing lyrical about this year’s crop – have long gone, sadly. These places today are magnificently run tourism destinations with superb restaurants attached and sometimes luxury accommodation too. It’s all very nice, and seductive, but perhaps without quite the rustic, authentic charm that the area used to have.

Which is why we were thrilled, turning right on impulse when leaving Balgownie Estate, to find another tiny little vineyard tucked away at the end of the lane.

 

minerscottage

 

Acacia Ridge is like it all used to be. Sure, they do marquees on the lawn and can arrange flash catering for you and all of that good stuff, but on this glorious autumnal day there was just a bona fide miner’s cottage, with the front room packed to the gunwales with a hens’ party checking out all the wines, and a back room for everyone else to enjoy a tasting, presided over by an unshaven and somewhat bleary-eyed vigneron, who was suffering a shocking hangover from the conjunction of the release of his Cab Sav Reserve the day before and his 81st birthday.

But despite a thumping head, his child-like joy in sharing his wines was infectious, (we quickly bought a box of the Cab Sav Reserve about ten seconds after we tasted it), and sat down to hear his story, all the while trying to keep out of the way of his energetic (and we suspect long suffering) wife who was working much harder introducing the girls to their wines, eruditely, to our ears.

Gavan Oakley, checking vines for mites

Gavan Oakley, checking vines for mites. His first customers were his patients in his dental practice.

Gavan Oakley used to be a dentist in suburban Blackburn, where deep in the last millenium he was also a Labor candidate for Parliament for the seat of Deakin (drafted in and very narrowly missing out on winning, a prospect he viewed with some consternation), a local Councillor, and well-known local figure.

As he explained, his claim to fame was “saving” the Blackburn Lake from developers, by persuading the then Liberal Premier of Victoria to chuck in a bunch of funds to rejuvenate it, which monies he got matched by his friend and famous Australian Prime Minister Gough Whitlam, and the local Council.

Never let it be said one person cannot make a difference. Blackburn Lake today is one of the small but priceless jewels of Melbourne.

Anyhow, driven by the madness that leads anyone to grow grapes and make wine, and realising he was getting sick of staring inside people’s mouths, presumably, Gavan and his wife Tricia began the establishment of 4ha each of Pinot noir, Shiraz and Cabernet Sauvignon in 1996. Halliday noted that most of the grapes are sold to other Yarra Valley winemakers, and when the Oakleys decided to have part of the production vinified for the Acacia Ridge label, they and some other small vignerons set up a marketing and grape-sharing co-operative known as Yarra Valley Micromasters. It is through this structure that the Oakleys obtain their Chardonnay, which complements the Cabernet Merlot and Shiraz made from their own plantings.

As their website explains: “The property was planted in 1997. The original plan was to sell fruit to the larger wineries. This is still going on, but because the fruit is of such a high standard, we decided to begin making our own wine. This was done under contract by specialist wine makers, local to the Valley.

The grapes are slow ripening, small bunch clones, ensuring intensity of color and flavour. Irrigation is used to a minimum, to assist us in achieving high quality fruit.  A full range of wines are available to taste, these including the popular Sauv Blanc, Chardonnary, Rose, Pinot, Cabernet Merlot, Shiraz and a few other surprises.”

At the Wellthisiswhatithink tasting desk, which is today feeling just the slightest bit over-trained ourselves, we strongly recommend dropping into Acacia Ridge if you’re anywhere nearby. And grab as much of the Cab Sav Reserve as you can afford. Which at just $25 a bottle, could be a fair bit.

It is drinking now a lot better than many more famous wines at twice or three times the price, (even when sourced at cellar doors), and a couple of years somewhere dark and temperate like your hall cupboard will undoubtedly release yet more complexity, if you can keep your hands off it. It’s already darkly plum-red, luscious in the mouth, and manages to magically combine rich fruit with a dry, grippy edge. Quaffable by all means, yet round and finished with an elegance that entirely defies it’s price. It tastes – and almost certainly is – a labour of love.

The type of love that saves lakes, in fact. In a word, superb. And the joy of finding a bit of the Yarra Valley like it used to be? Priceless.

Related reading:

http://acaciaridgeyarravalley.com/

http://www.wineriesyarravalley.com.au/

One morning last week, Dear Reader, one found oneself up uncommonly early. On the freeway at a tad before 6am, the result of supporting a football team playing on the other side of the world. No sympathy required: and at least they won.

But it did give me the unusual experience of watching the world at a time when I am usually still snuggled comfortably under the goose-down doona. The freeway was full of traffic and moving very fast, with a much higher percentage of young adult male “tradies” in trucks driving like lunatics on their way to somewhere or other. It was like Monza for pick-ups, all doing a few mph above the speed limit about two feet from my back bumper, and, frankly, it was mildly terrifying to our rheumy middle aged eyes.

Heading into the City, I was also reminded of how many different types of people work at all sorts of odd hours, to convenience the rest of us. The rubbish trucks were well underway with their noisy stop-start rounds, cafés were already open with barristas blearily making perfect skinny cappuccinos for early-to-rise or late-to-bed forex traders, barrels of beer were being delivered to pubs, here a flower stall being set up, there some coppers guarding the as yet empty entrance to the State Parliament, and, incongruously, a lone TV reporter already practising her lines to camera for the morning newscasts.

One rather cold winter – I think it was 1977-78 – I found myself working over the Christmas period. Not coming from a wealthy background it was common for me to work during the school holidays, in fact I think I had done some work or other in every school holiday from the age of 14 onwards, and in this particular break, having reached the very advanced mark of 17, I found I qualified for work as a relief postman.

Postman with lettersIt’s hard for people to imagine nowadays (those below a certain age, anyhow) but there was a time when most homes had plenty of letters and parcels delivered almost daily, and at Christmastime a virtual blizzard of mail would arrive every day.

The advent of electronic greetings cards and social media has reduced “snail mail” to something of a trickle, and a “postie” has an easier job nowadays than then.

Not to mention they belt around on little mopeds rather than walking.

But way back when, deep in the last millennium, so many cards were posted that extra postmen (and I am not being sexist, as they were all men) had to be employed to get all the mail delivered to people’s homes in time for Christmas.

It was something of a culture shock to the 17 year old me. I had made cups of tea in a beach cafe, washed pots by the mile, waited on tables, sold ice-creams from a kiosk, even worked as a fruit and veg delivery van boy, but nothing prepared me for the rigours of being a relief postie.

BOURNEMOUTH38For one thing, I had to get up at 4.30 am, fling on some clothes and walk through the murky laneways that linked my home to the nearest bus route, and get the first bus of the day which was the 4.59 am, and it was always sepulchrally empty, except for me.

As the walk to the bus was about ten minutes in pitch darkness I think you can tell, Dear Reader, that I never spent long on personal hygiene, breakfast or my sartorial appearance. I took to going to bed in the clothes I needed to wear the next day. It was so damned cold the extra layer of sweat thus accumulated on my skin undoubtedly served a useful prophylactic purpose.

The bus trip into town was eerie at that hour. All the shops were still closed, of course, and this was before permanent retailer illumination and acres of neon became commonplace, so their windows seemed like so many dead eyes staring at us as the elderly yellow-paint-peeling Leyland double-decker lurched by, wheezing and coughing. Decades-old streetlights would struggle to do any more than bring a damp orange glow to the mist around their heads. Occasionally a battered old Austin or Morris would sneak past us in the other direction, puffing exhaust into the air, its driver swaddled in a bobble-hat, scarf and sheepskin overcoat. It wasn’t just me who felt the keen wind knifing its way inland from the English Channel.

Exactly 47 minutes later – never 46, never 48 – I would be deposited outside the central sorting office, wide awake now, but cold and hungry.

I recall the first time I went in with absolute clarity. Through a magnificent Victorian façade, the building opened up like some vast human zoo, packed with worker bees before dawn had even considered breaking, with vast clouds of cigarette smoke winding up to the distant frescoed ceiling. The regular postmen were already at work, each with their own little cubicle, busily sorting the post into delivery routes. A nervous enquiry at the entrance directed me to one of the cubicles, where I met the cheery, middle-aged chap whose deputy I would be for ten days.

sortingSizing me up in a glance that lasted mere seconds, he smiled and said “I’m not ready for you yet, go and get some breakfast and come back in 20 minutes” and went back to his work, filling a wall of slots with mail of all shapes and sizes from the pile on the counter in front of him. Every now and then he would put a rubber band around a bunch of mail. I didn’t know it at the time, but not only was this highly skilled individual organising the whole of his round (and mine) by putting the mail in some sort of logical street order, (requiring an encyclopaedic knowledge of his area that was at least as complex as the famed “Knowledge” of London taxi drivers) he was also sorting the mail within each street by house order, faster, it seemed, than the eye could follow. His hands flashed in front of him ceaselessly. Occasionally, with an irritated grunt, he would retrieve an elastic-banded packet, open it up and insert a letter he had missed the first time round, and return it to its little wooden home.

I wandered off in search of breakfast, following my nose, trying not to get in the way. In a side room off the main area I found Aladdin’s Cave. These were the days of “company canteens”, where vast quantities of very-bad-for-you food was served up for a few pennies to working men who were yet to hear daily from nutritionists and national health advisory boards why they shouldn’t start each day with two fried eggs, a mound of bacon the size of St Catherine’s Hill, and some steaming mugs of tea each sweetened with three teaspoons of sugar. I had never seen so much food in one place in my entire life, except just once in a NAAFI eatery on an army base which had a similar quantity-over-quality attitude to feeding the nation’s troops, which was warmly welcomed by a visiting bunch of schoolboy army cadets used to the more meagre rations served up by po-faced kitchen hands in the penny-pinching minor public school where I was perpetually hungry for seven long years.

beans_on_toastI found I could afford baked beans on two oil-oozing slices of fried bread for, if I recall correctly, three pence.

And it was unquestionably the best breakfast I had ever eaten, teaching me, for the first time but not the last time, that immutable law of the universe that asserts that timely, accidental simple pleasures outweigh more complex, well organised ones every time.

I sat at a plasticated trestle table wolfing down the beans, looking around me in amazement at the rows of black-coated men looking like a murder of crows bent over their plates and talking ten to the dozen, keeping my own counsel, much too frightened to speak to anyone.

When I returned to pick up my bag of mail, I discovered it was a large as me, and I could hardly lift it. I would have complained, were it not for the very obvious fact that my colleague’s bag was at least twice as heavy. “You’ll get used to it” he encouragingly said, although I was at that moment much more inclined to run for the hills than get used to this strange life. But the money on offer was excellent for a mere callow youth, so I hefted it on my shoulders and walked, bent double, back out the front door, and to the bus stop, where another bus waited to transport me to streets unknown. “Get off by the footie ground, and go from there” he advised, and settled down to do his pools entry.

I did as I was told, and he waggled his pencil at me by way of goodbye, not lifting his head from deciding whether Chesterfield were likely to execute a score draw with Newport County or not. Which is how I came to be standing at the beginning of a long street of fine middle class houses with a brown hessian sack bulging with mail, and very little idea what to do next. Deliver Her Majesty’s Royal Mail, I supposed.

Sink or swim training methods. I opened the sack, which had a flap over its mouth secured by a belt buckle, and found that on its inside face was a list of streets, with the first being the one I was perched on the edge of right then.

You get the picture.

You get the picture.

I worked out that I should deliver in that street order – someone had written the list for a reason – so I just started. Which led me to my next discovery: that not only were the letters sorted numerically, they were sorted into odds and evens, making it much simpler to walk up one side of the street and down the other rather than cross the road from odd to even each time. I breathed my thanks to my mentor, although I did notice that this would inevitably return me to the same point I was at already, and that the next street was at the end of the one I was in now, meaning I had to walk back again to deliver that street, thus doubling my walk.

In time I would learn to examine the mail for each street to evaluate in advance whether it would be quicker to cross the street as I go, or go up one side or the other and then retrace my outward steps. Of such problems was my teenage mind consumed, and especially when it rained buckets of ice-cold rain or sleet on my grumbling teenage head, which was often if not daily.

As I finished each street I noted that the next street was the next bundle down in the sack, followed by the next street, and so forth until the sack was empty. When I told my mother this breathlessly over the dinner table, she murmured “a stitch in time saves nine”, which was one of her many “little sayings” that leavened my youth.

On the days it rained, the hessian sack became progressively heavier and heavier and more difficult to swing up on my shoulder or to handle in any manner at all, especially when I was huddled into an anorak with a fur-trimmed hood pulled down around my face and using every excuse to keep my brown faux-leather gloves on.

Relief postmen didn't get hats - more's the pity.

Relief postmen didn’t get hats – more’s the pity.

I quickly learned to only open the sack under a spreading horse-chestnut tree or in the porticoed entrance on some of the larger houses, lest the mail inside become utterly sodden.

Nonetheless, sometimes, by the end of the round, it was like delivering a series of obscure papier-mache sculptures to the sentinel homes, watching me impassively as I struggled. Where the inky addresses had run so badly I couldn’t make out the intended recipient I simply delivered the whole remaining bundle to the largest home in the street, figuring that if they could afford a home that large they obviously had money, and money obviously meant time on their hands to sort out the mess, and anyway it would give the occupants a good excuse to actually speak to their less well-off neighbours when they found a letter or card from family members they didn’t know they had.

As one neared Christmas itself, one had the odd and oddly moving experience of receiving “Christmas boxes” – monetary tips, and sometimes quite substantial – from grateful householders who clearly assumed I was their regular postman.

One chap memorably came to the door in a padded dressing gown, bare-footed despite the arctic weather, and wearing a “Wee Willy Winky” sleeping cap. He could not have looked more alien to me than if he had announced he was from Venus. He was carrying a cut glass decanter of sherry and two glasses, and insisted I take “a little something to keep out the cold”, despite me being under the legal drinking age and it being 7 am. It did make the rest of the day a little easier, to be sure.

Incredible riches,

Incredible riches,

I always felt tips should not be given to me, so returned them, religiously, to the real postie the next morning, which mildly astonished him, I think.

On Christmas Eve he gave me a pound note, and then an additional ten shilling note, which was admittedly but a fraction of the whole sum collected, but which was nevertheless a small fortune for me, and probably half a day’s pay for him.

It was a cheering moment, and taught me something valuable about worker solidarity.

Didn't pick the right year to spark a demarcation dispute.

Did not pick the right year to spark a demarcation dispute.

This was, infamously, the “Winter of Discontent”, the biggest continuous episode of industrial tension in the UK since the General Strike of 1926, and the apogee of trade union influence in Britain, where “the dead lay unburied” and rubbish piled up in the streets. The chaos would usher in the Thatcher years and break the power of the unions forever, but we didn’t know that then. What seemed like the entire workforce was striking for higher pay, with their wage packets being eroded dramatically by a combination of short-time working and inflation at 26.5%.

To say that everyone was a little bit touchy is like saying that winter was cold and wet. There was one hilarious incident that made it all seem very real and close to home.

One morning, arriving early, I waited not in the canteen but by my chap’s desk, sipping a cup of tea and reading a copy of The Sun that had apparently been consumed and then abandoned in a nearby booth. A supervisor chappie breezed by self-importantly, and dropped a big bundle of mail on the desk.

“What are you doing?” he asked, snappishly. “Er, just waiting for Joe,” I answered, anxiously. “Well, sort those while you’re waiting,” he commanded. “Yessir!” I replied, and jumped to it compliantly. In those days any teenager would call an older male “Sir”. I still do, to this day, funnily enough.

When Joe arrived, he was aghast. Incredulous, he called his mates over to show them what the supervisor had ordered me to do.

Within seconds it seemed like the whole place was in an uproar. “You go and get some breakfast, Son”, he murmured in a friendly fashion, “I’ll deal with this.” And he bunged me sixpence. I wasn’t quite clear what was going on but I wasn’t about to turn down free baked beans so I trotted off cheerfully.

Within a few minutes, though, the whole depot was at a standstill. I had sparked – completely innocently – what used to be called a “demarcation dispute”. No mere yoof could be sorting the mail. That was a task reserved for the mailman on the route. This was long before computerised mechanical sorting, and it was part of their skill set, without which the entire Royal Mail service would descend into frightful disorder, and it was a jealously guarded activity.

Senior management came worriedly weaving into the canteen, and quizzed me on the story, which I related without embellishment. No one blamed me, but the supervisor concerned was disciplined, I learned later. After an hour or so of industrial argy-bargy everyone went back to work, but the mail was delivered late that day.

In the more mundane jobs she has taken on to supplement her soaring educational career, the Fruit of One’s Loins has worked in a retail bakery, usually arriving at work just as the bakers themselves were leaving, having started work at 1 am. She’s worked in other busy retail environments too, learning perforce that the general public can be as ornery (and stupid) as a bunch of mules, as well as occasionally charming and good-natured. And she’s often up at the crack of sparrow’s fart to head across town to “nanny” some kids who need to get to school while their parents are already at work.

She’s probably going to end up as a leading academic, a famous psychologist, or a top actor – or all three, knowing her. She’s a natural leader, and the sort of person who will change society for the better, given a chance.

But I particularly welcome her experiencing “real” life in this way. Indeed, I think all young people should. “Real life” is what happens to everyone else: those who aren’t comfortably ensconced in a “professional” career, relaxing over a warm computer screen, usually pushing money around and often making decisions high in their ivory tower.

A Saturday job for some: a life for others.

A Saturday job for some: a life for others.

Those who lead our society need to know what it’s like for the “little people”: we all need to know that there are skills and value in a whole variety of jobs, and it’s not only the Prime Ministers, the Bishops, the Captains of Industry, or Oscar Winners that have stories to tell, and that our common stories as people struggling to get by are what bind us together. Too often, in the political field, for example, we see people rising to the top who have never held “a proper job”, heading straight into their chosen party’s machine from school or University. Or we find medicos at the top of their profession that have never worked anywhere but a leading teaching hospital, or senior public servants who have spent their entire career in the cosseted marble clad halls of government, or educators who never went near a poverty-stricken school or funds-starved kindergarten in their life, and so on, and so on.

I am intrinsically disinclined to prescribe to society what an individual’s life should look like. So I am not about to propose “civil conscription”, where every late teen or early adult needs to spend at least a year working in their choice of society’s less glamorous and perhaps more demanding jobs. But it is a tempting idea, and one that would surely improve our society overall in countless ways in years to come.

But perhaps the next time little Joey or Jemima whinges that he or she hasn’t yet had his or her “gap year” lying around on a beach somewhere – and could Mummy and Daddy somehow magically produce a quick ten grand to make it happen? – more middle class parents should answer: “Absolutely, you need a gap year. Go and work as a postman for a bit and we’ll talk about it.”

I will end this article here, before I get to pointing out that at the age of five I had to shovel coal from the outdoors coal store for the heater/cooker in the kitchen every frozen morning before school, or there’d have been no hot water for washing, and no sweet cup of tea nor yet a plate of baked beans. But we should stop before we get to the seemingly inevitable “and we used to live in shoe box in’t middle of road” end of the tale.

I will content myself with: “Tell the young ones nowadays? They wouldn’t believe yer.”